Ongoing Support and Management

CCS will never stop running for your business. We stand behind you (the client) to effectively resolve any service affecting issues. This includes actively managing your services on a recurring basis to ensure your business is up to date with the latest technology.

Single Point of Contact

We strive to extend our 19 years of experience to offer your business a single source to contact for any technology related reason. Feel less pressure knowing CCS is one phone call, text, or email away to state your concern and hear back only when it’s resolved.

Technology In Your Pocket

Your business will have access to key niche players in the technology field who specialize in providing you the absolute best of service. This includes cloud, VoIP, Data and IT providers most companies never even knew existed.

The Satisfaction of Our Clients is the Priority

True Champion

We are connected with Robert past 8+ years now. He is a true Champion in his domain of work and always played a key role for our business to have solutions about Internet connectivity and services across our US region offices. With his 18+ years of experience, he has always offered us various solutions to mitigate our goals / requirements in timely manner. His contacts and relationships with various service providers assisted us to complete our projects efficiently with defined timelines and cost saving. With Rob’s assistance, it has been always easy to coordinate with service providers and fulfil our requirements technically, on project management as well as on billing side issues. I would highly recommend Robert Serrat / CCS for your organization for any solutions required for Data and Voice services.

Network Architect Data Analytic

Easy & Fun.

Robert Serrat of CCS has acted as a liaison between our firm and various digital voice service providers. Prior to our New York office location move he was able review our previous telecommunications system and provide us with the needed suggestions to address various disaster recovery scenarios. The knowledge provided gave us alternative solutions to allow us to achieve a more reliable end goal. His relationship with various service providers assisted with accomplishing our projects in a more efficient manner and save money through his evaluation of our invoices and services used. With his assistance we were able to change carriers and now have a solid solution in place.

IT Manager Law Firm

With Rob’s leadership.

We’re in the Electrical distribution, automation, repair and energy management business, situated in the NYC metro area and Upstate NY, plus locations in NJ, CT and OH, with 200+ employees. We’ve worked with CCS for several years now after getting our ShoreTel network initially up and running. CCS, with Rob’s leadership has guided us through our voice network investments, upgrades and business acquisitions, as we’ve grown our business to multiple locations. At each stage, CSS has presented us with varied options in technology and vendors to achieve the best value for our projects. CCS has been wonderful to work and they’re always quick to jump in and resolve any vendor client problems both on the tech, project management and billing side of things. Rob is very easy to work with, he’s knowledgeable with the ability to get the job done. I would highly recommend CCS, Complete Communication Solutions, for your organization in today’s highly technical and complex world of voice and data services.

IT Director Electrical Distribution

Excellence in work.

My first experience with Complete Communication Solutions (CCS) was with searching for a new phone service for our organization’s office move. CCS was a tremendous help with finding a vendor that could meet our tight schedule and provide the services that we required. When we experienced difficulties getting required information from our previous phone vendor Robert Serrat stepped like an MMA fighter and was able to get the information we needed. Our relationship still continues to this day. 2 years later CCS is still providing us with assistance with communication and network services. They are on my must call list for many projects that come my way. I could not recommend them enough.

Network Architect Non Profit

Bob Serrat
Robert Serrat

“Whether you think you can or think you can’t, you’re right”




Meet Bob

Educational videos

Wide Area Network (WAN)

WANs empower remote stakeholders to communicate and collaborate securely under one network, as if locatedsi within the same four walls. MPLS, VPLS, Broadband, FTTC, xDSL, fiber, copper EFM, 3G or 4G, and point-to-point: All serve a specific purpose for organizations today, and each has strengths and weaknesses based upon an organization’s geographic and IT infrastructure.

Sip Trunking

SIP Trunking allows businesses to reap the positive benefits of a VoIP type service with the option to leverage their existing system or invest in an updated model. SIP is ideal for the users who are not ready to move to cloud-based technologies but want the flexibility and redundancy that comes with IP based service.


In today’s business environment, it’s about having a connection wherever your employees need it. Whether Cable or FIOS Internet, Wi-Fi connectivity, Satellite internet or Mobile Broadband, all broadband networks are not created equal. Each carrier displays unique strengths and weaknesses. Find out who your best broadband options are today.


The software-defined wide-area network (SD-WAN) is a specific application of software-defined networking (SDN) technology applied to WAN connections, which are used to connect enterprise networks – including branch offices and data centers over large geographic distances. A WAN might be used, for example, to connect branch offices to a central corporate network, or to connect data centers separated by distance. In the past, these WAN connections often used technology that required special proprietary hardware. The SD-WAN movement seeks to move more of the network control into the “cloud,” using a software approach.


Utilizing the right Ethernet carrier with the right cost effective solution allows organizations to deliver data, information, and applications securely over both Local Area and Wide Area Networks reliably and securely.

Hosted VoIP

Unlike SIP trunking, hosted VoIP takes the unnecessary struggles of owning and managing a phone system away by providing a robust, customizable and redundant cloud-based voice solution. This eliminates large capital expenses and provides an easy to manage fixed operating expense. No need for ongoing management fee’s, software updates, and random break fixes.

We have built a model that responds to

Autonomy, Redundancy and Low latency 0
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